Voice-Assisted Kiosk Program for the Visually Impaired and Digital Novices

The Voice-Assisted Kiosk Program offers a cost-effective solution by enhancing existing software without needing to replace hardware, providing significant benefits to users with disabilities. Traditional Braille kiosks are challenging to use as the information changes frequently with each click. Instead, this program employs a simple one-touch system to activate voice recognition. When voice recognition is not needed, users can press another button to switch to a standard kiosk interface.

Current Product Issues:

Existing kiosks for the visually impaired are expensive due to hardware costs.
Voice support systems require human operators, adding to staffing needs.
Unique Solutions:

By adding software without changing hardware, the program is cost-efficient.
No need for additional staff, as the system operates independently.
When the Voice-Assisted Kiosk is activated, users follow voice prompts through eight steps:

Listen to category list
Select category
Listen to menu items
Select menu item
5-7. Choose options based on whether it's food or drink
Proceed with payment or add more items
Due to the extensive menu, users can press buttons for inputs during steps 1-2 and 3-4. The program uses the Levenshtein distance algorithm to ensure accurate order placement despite minor speech recognition errors, making it easier for users, especially those with congenital visual and speech impairments.